The Application of RUSA Standards to the Virtual Reference Interview
"Are We Getting Warmer?" Query Clarification in Live Chat Virtual Reference.
Best Practices in Chat Reference Used by Florida’s Ask a Librarian Virtual Reference Librarians
Best Practices for Chat / Ask a Librarian - Texas Women's University
Chat reference: evaluating customer service and IL instruction
The Effects of Librarians’ Behavioral Performance on User Satisfaction in Chat Reference Services
Let’s chat: the art of virtual reference instruction
RUSA Guidelines for Behavioral Performance for Reference and Information Service Providers
RUSA Guidelines for Implementing and Implementing and Maintaining Virtual Reference Services
University Library Virtual Reference Services: Best Practices and Continuous Improvement
FLITE Research Guides