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Assessing the FLITE Strategic Plan: 3.1 Collect, review, and update all policies and procedures ensuring they put users first and help users “get to yes”

Formula & Score-at-a-Glance

3.1 Collect, review, and update all policies and procedures ensuring they put users first and help users “get to yes”

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Formula: Up-to-date and positive policies + understanding of user needs = positive library experience for users

Process

  • Checkout Desk Team compiled all FLITE policies from public web site and intranet. 
  • The Policy Revision Action/Initiative Framework has been followed to identify policies for revision, to propose edits, and to gather input from FLITE personnel as part of the policy review. 
  • FLITE Space Utilization and Furnishings Team works with RIS and others to ensure consistent image/wording on all signs.

Associated Measures

Associated Data

Target

  • 100% of policies will be reviewed, edited, and brought up-to-date
  • 100% of all policies will be reviewed annually
  • Establish a process for suggesting a new policy

Rubrics/Questions Used to Determine Score

  • Are all the policies and procedures in one location?
  • Does everyone know where they are?
  • Is there an ongoing plan to look at them? Is it being followed?
  • Are comments gathered? By staff? By users?

Results

 

Policy Reviewed/Revised Date Date of Next Revision Other

Book Holds

Y 7/2017 never Moved to "Circulation & Checkout" web site under Library "Services" tab. 

Borrowing Privileges

Y 7/2016 never Moved to "Circulation & Checkout" web site under Library "Services" tab.

Circulation of Reference Items

Y 6/2017    

Course Reserves

Y 6/2016 6/2017 Combined "Course Reserves" and "Reserves Guidelines"

General Collection Fees

Y 8/2016 8/2017 Moved to "Circulation & Checkout" web site under Library "Services" tab.

Library Loan Periods

Y 7/2017 never Moved to "Circulation & Checkout" web site under Library "Services" tab.

Lost Books or Materials

Y 7/2017 never Moved to "Circulation & Checkout" web site under Library "Services" tab.

Magazine (Periodical) Take-out

Y   never Deleted, moved to Circulation Internal Operating Procedures. 

Patron Class

Y 7/2017 never deleted. 

Renewals

Y 7/2017 never Moved to "Circulation & Checkout" web site under Library "Services" tab.

Balcony Usage

Y January 2017   Renamed - Outdoor Spaces (to include Sunken Garden)

Bicycles, Roller Blades and Skateboards

Y January 2017   Deleted, as included in Personal Conduct Policy

Food and Beverages

Y January 2017    

Goldie T. Nott Room Use

Y 11/2016   No revisions necessary at this time. 

Library Zones and Noise

Y 6/2017 8/2018 Formerly "Noise Policy"

Paging via FLITE's Public Address System

Y 1/2017 1/2017 No updates needed.

Personal Conduct Policy

Y 6/2017 8/2018  

Smoking and Tobacco

Y January 2017   Deleted, as included in Personal Conduct Policy

Unaccompanied Minors in FLITE

N      

Display Space Usage

Y 9/2016    

Laptop/Camera Checkout

Y 7/2016 7/2017  

Library Loan Periods

Y 7/2017   Moved to "Circulation & Checkout" web site under Library "Services" tab.

Seminar Rooms and Instructional Studios

Y 10/2016 10/2017 Combined "Room Policies and Fees,"
"Use of FLITE Rooms without a Reservation,"
"Instructional Studio Usage Policy"

Study Rooms

Y 7/2017   Moved to "Circulation & Checkout" web site under Library "Services" tab.

Table Reservations

Y 8/2016 8/2017  

Dress Code for all FLITE-based Student Employees

Y 1/2017    

Emeriti Services

Y 7/2017   Edited, approved, updated. 

Privacy Policy

Y January 2017    

Private Solicitations to Individuals in FLITE

Y January 2017   Deleted and moved to internal operating procedures

Staff Attendance Guidelines

Y January 2017   Deleted and moved to internal operating procedures
Travel Reimbursement Guidelines Y January 2017   Deleted and moved to internal operating procedures
Meditation, Prayer, Reflection Space Policy Y Created 6/2017   Reviewed by campus colleagues and FLITE personnel - broad input received and incorporated. Will be posted when the room opens. 
         
         

 

Data Collector & Frequency

Data Collector/Owner(s):

  • Carrie Donovan

[Note: Carrie Donovan is no longer employed by FLITE. March 2019]

Frequency:

  • Ongoing