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Initiative 3: Library policies, procedures, signage, and communication are user-focused
Measures of Success:
The library has policy and procedure manuals (user-facing and not, where appropriate).
All needed policies exist.
Policies and procedures are evaluated and adjusted as needed on an annual basis.
Users report feeling welcome and affirmed in the library.
Users report being better informed on what’s happening in the library.
3.1 Collect, review, and update all policies and procedures ensuring they put users first and help users “get to yes”
3.2 Replace “punitive” signage with “affirmative” signage
3.3 Implement digital signage
3.4 Implement new ways to tell the library’s story and share news