Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Assessing the FLITE Strategic Plan: Initiative 3

Initiative 3: Library policies, procedures, signage, and communication are user-focused 

Measures of Success:

  1. The library has policy and procedure manuals (user-facing and not, where appropriate).
  2. All needed policies exist.
  3. Policies and procedures are evaluated and adjusted as needed on an annual basis.
  4. Users report feeling welcome and affirmed in the library.
  5. Users report being better informed on what’s happening in the library.

Action Steps:

3.1 Collect, review, and update all policies and procedures ensuring they put users first and help users “get to yes” yellow square

3.2 Replace “punitive” signage with “affirmative” signage green square

3.3 Implement digital signage green square

3.4 Implement new ways to tell the library’s story and share news red square