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MRIS 209 - Quality Management in Health Care

Survey Samples

General/Broad Patient Satisfaction Surveys:

CAHPS Surveys
A suite of surveys from the Consumer Assessment of Healthcare Providers and Systems, overseen by U.S. Agency for Healthcare Research and Quality (AHRQ).
CAHPS Hospital Survey
Consumer Assessment of Healthcare Providers and Systems survey provides data that is used on the CMS Hospital Compare website.
CMS Hospital Compare Website
HCAHPS Fact Sheet
See the HCAHPS Fact Sheet to learn more about CAHPS surveys.

Learn about CAHPS Survey Impact:

Hospital survey shows improvements in patient experience
Elliott MN, Lehrman WG, Goldstein EH, Giordano LA, Beckett MK, Cohea CW, Cleary PD. Hospital survey shows improvements in patient experience. Health Affairs. 2010 Nov;29(11):2061-7.

More General Satisfaction Survey Examples:

Helpful Readings / Websites

Articles:

Drive service excellence to the next level. Moving patient satisfaction scores from the 4s to the 5s is key.
Mayer, T., M.D. (2010). Drive service excellence to the next level. Healthcare Executive, 25(6), 54-54,56.: Brief article that helps clarify why to use patient satisfaction surveys.

PDF Guide:

Survey Fundamentals: A Guide to Designing and Implementing Surveys

More Survey Samples

Wait Times:

Crossroads OB/GYN Wait Time Survey

Patient Perceptions:

Patient Experience Questionnaire (PEQ)
Select the PDF version for better viewing.
Care Patient Feedback Measure

Cultural Sensitivity:

Clinicians Cultural Sensitivity Survey
The patient-reported Clinicians' Cultural Sensitivity Survey : a field test among older Latino primary care patients
Read about the development of this survey

Search for Surveys:

National Quality Forum
This National Quality Forum endorses measures (survey instruments).
National Quality Forum Approved Measures Database
Search by keywords, care setting, and other parameters. You can then click on the survey title of interest to find information about accessing the full survey.